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Frequently Asked Questions

What are the check-in and check-out times at Comfort Inn Downtown Vancouver?
Check-in is at 3 pm and check-out is at 11 am.

Does Comfort Inn Downtown Vancouver have a room capacity restrictions?
Yes, our hotel only allows up to 2 people in the rooms with one bed, up to 4 people in the rooms with 2 beds and up to 6 people in the rooms with 2 beds and a pull out sofa. Our room rate is based on double occupancy for all the room types. There will be a fee of $20 a night for extra person. Children under 12 years old stay free of charge.

Are breakfast vouchers available for purchase at the Front Desk or to be only booked with the package?

The guest is welcome to buy breakfast vouchers at any time during his/ her stay for additional price of $10 plus tax per person or $18 plus tax for two people.

Does Comfort Inn Downtown Vancouver provide cots / cribs?
We provide cribs free of charge due to availability upon request. We do not provide cots in the rooms.

Does the Comfort Inn Downtown Vancouver offer Baby Equipment Rentals?
We are partners with the company that offers a variety of baby gear. For a Complete List of items and package deals, please browse the website
gearingupbaby.com or email info@gearingupbaby.com for more information.

Where and how do I park my car, and how much will it cost me?
Our hotel guest parking lot is located directly beside the hotel at the corner of Seymour and Nelson Street. Parking rate is $25 per night plus taxes with in and out privileges.

Do you offer airport shuttle?
We do not offer a shuttle. We recommend a taxi ride from the airport to our hotel, approximately $40. Most taxis can accommodate up to 4 people. Alternatively, the Canada Line (public rapid transit) is a 25 minute ride, and will drop you off 3 blocks from the hotel. Canada Line fares are approximately $8.00 per person from the airport and $2.75 per person from Downtown Vancouver to the airport. View YVR's transportation reference guide.

Does the hotel offer any special packages for guests?
We offer a number of seasonal packages. Please visit the
Specials and Packages pages for more info.

Will the hotel accommodate pets while I travel?
We are a pet-friendly hotel! Pets under 20 pounds are permitted on your stay with us for a one time charge of $25. Designated rooms only to be assigned for the guests travelling with pets. Maximum of 2 pets per room allowed.

Are there any fridges or microwaves in the hotel guest rooms?
There are a select number of rooms equipped with fridges and microwaves. Please inquire at time of booking for availability.

Does the Comfort Inn Downtown hotel have a Quiet Time Policy in place?

As the hotel is located in the Downtown Entertainment District, we realize that some guests enjoy socializing and having fun in the evening, but we must provide a safe, quiet environment for other guests who are trying to rest. To ensure an enjoyable stay for all the guests, Comfort Inn Downtown enforces a quiet time policy after 10PM nightly.

 

What types of payment does Comfort Inn Downtown accept?

We are accepting all the possible types of payment including Credit card (Visa, Master card, American Express, Discover), Debit Card, Cash. In case of Debit Card or Cash payment we require the full prepayment for Room and tax upon check in and Credit card as a form of damage deposit guarantee. For all Credit card & Debit card users: please be aware that an amount equaling your total guestroom charge including tax plus a deposit will be pre-authorized at check-in. Unused pre-authorizations are released on the day of check-out and it may take up to 5-21 business days for your funds to be available in your account. We are 100% smoke free hotel. The hotel is allowed to keep the deposit in case of damage or trace of smoking in the room. Starting October 1, 2017 Hotel is no longer accepting Cash Deposits.

 

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